Moda Lab's Privacy Policy

What does this Privacy Policy cover?

This Privacy Policy is applicable to modalab.co and all related websites, applications, widgets, products, services, and offerings (collectively referred to as the “Services”) that are owned and operated by Moda Lab Wholesale, as well as our affiliates and subsidiaries (together referred to as “Moda Lab SAS”).

This Policy details our practices regarding the collection, use, and management of personal information that we gather when you interact with our Services. We are dedicated to protecting your privacy and ensuring that your personal information is treated with the utmost care and respect. By utilizing our Services, you agree to the terms outlined in this Privacy Policy, which is designed to inform you about how we collect, use, and safeguard your data. We encourage you to read this Policy carefully to understand your rights and our obligations related to your personal information.

Our commitment to transparency means that we strive to provide clear insights into our data practices, so you can make informed decisions about your interactions with us.

What Information does Moda Lab Collect?

We collect information about your interactions with our Services, encompassing a variety of data types. This includes your company name, contact details, payment information, and any other data necessary for us to effectively provide and enhance our Services.

The information is gathered through several methods. For example, when you fill out forms during account registration or the checkout process, we capture the details you provide. Additionally, we utilize cookies and analytics tools that automatically collect data about your usage patterns. These technologies help us understand how you navigate our Services, allowing us to improve user experience and customize our offerings to better serve your needs.

By gathering and analyzing this information, we aim to optimize our Services and ensure that they meet your expectations, providing you with a seamless and efficient experience.

Information You Provide to Us

At Moda Lab, we take your privacy seriously and are committed to protecting your personal information. When you engage with us—whether by creating an account or placing an order—we collect a range of information aimed at enhancing your experience and ensuring the smooth operation of our services.

Here’s a detailed overview of the types of information we may collect:

Retailers

When you register as a Retailer with Moda Lab, we collect the following information:

• First and last name
• Email address
• Phone number
• Business address
• Website
• Social media profiles
• Store name
• Store address
• Years you have been in business
• Projected sales figures
• Projected sales figures

Order Fulfillment

If you place an order to purchase goods from Brands through Moda Lab, we collect information necessary for order fulfillment, including:

• Shipping address
• Tax Identification Number
• Payment information

Identity Verification

To verify your business, we may request additional information, including:

• Photos of your store
• Links to your company’s social media profiles
• Tax identification numbers or other government-issued identifiers
• Financial documents or lease agreements to establish account limits

We utilize this information to enhance our services, fulfill your orders, and ensure compliance with both legal and contractual obligations. You can trust that we handle your information with the highest level of care and implement robust security measures to protect it from unauthorized access or disclosure.

By providing your information to Moda Lab, you consent to the collection, use, and sharing of your data as outlined in this Privacy Policy. If you have any questions or concerns regarding the management of your personal information, please feel free to contact us.

Brands

When you register as a Brand with Moda Lab, we collect the following information:

• Your first and last name
• Brand name
• Website
• Address
• Phone number
• Information about your brand, such as the primary category of products you provide, the countries you operate in, and your social media profiles.
• Photos
• Manufacturing details

If your application as a Brand is approved, we may also request additional information to enhance your profile, such as:

• Profile photo
• Wholesale pricing and order requirements, suggested retail prices
• Years your brand has been established

Optional Information

You have the option to provide demographic information, including race, ethnic origin etc, to indicate your affinities and values on your profile. Providing this information is entirely optional and not required for registration.

Customer Referral

Optionally, you may choose to provide information about your existing retail customers to refer to Moda Lab, such as their name, store name, and email address.

Order Fulfillment

When you receive an order through Moda Lab, we collect information necessary to facilitate that order, including:

• Tax Identification Number
• Tax class
• Website
• Bank account information for payment processing.

Using the Services

When you browse and use our Services, Moda Lab collects information about the items you view, express interest in, and purchase. This helps us improve our Services, personalize your experience, and fulfill orders.

Some of our Services allow you to create audio-visual content, which may be streamed live to other Moda Lab users. Depending on the features you use, these Services may access your device's camera and/or microphone to record your image and voice.

Communications with Us

We collect personal information when you communicate with us, such as when you contact our Support team, request information about our services, apply for a job, or subscribe to our newsletter. This information may include your name, contact details, and any other information you choose to provide.

Security and Confidentiality

Moda Lab is committed to protecting the security and confidentiality of your personal information. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Data Sharing

We may share your personal information with third-party service providers who assist us in providing and improving our Services. These providers are contractually obligated to use your information only as necessary to provide the services they offer.

User Controls

You have the right to manage your privacy settings and control what information you share through our Services. You can update or delete your personal information at any time by contacting us or adjusting your account settings.

Surveys, Sweepstakes, and Contests

We may invite you to participate in optional surveys or enter sweepstakes and contests where we may request personal information from you. Participation in these activities is entirely voluntary, and you have the choice whether or not to provide this information.

The personal information collected may include contact details (such as name, email address, or mailing address) and demographic information (such as age or interests). We use this information to administer the surveys, sweepstakes, or contests, to contact you if you win a prize, and for other purposes as permitted by law, such as promotional and marketing purposes.

Please note that in some jurisdictions, we may be required to publicly disclose certain information about sweepstakes and contest winners. By participating in these activities, you consent to the collection, use, and disclosure of your personal information for these purposes.

Opting Out

Participation in surveys, sweepstakes, or contests is voluntary. If you choose not to provide the requested information, you may not be able to participate in these activities.

Forums and Social Media

Our Services may provide forums, blogs, social media pages, or other channels where individuals may review purchases, discuss their experiences using our Services, or "like" or "share" content to social media. Content provided for and posted in these channels, including by you, is public and may be visible to anyone accessing these channels.

Data Collection and Usage: We may collect and analyze user interactions within these forums and social media channels for marketing or improvement purposes.

User Responsibility: Please ensure that any content you post adheres to our community guidelines and refrains from including sensitive or personally identifiable information.

Third-Party Policies: Note that the processing of your information in these channels may also be subject to the policies and notices of third parties that make such channels available or index such content. We encourage you to review the privacy policies of these third-party platforms (e.g., social media sites) where your interactions with our content may be shared or accessed.

Data Security: We implement measures to protect user data within these forums and social media channels, including encryption and moderation protocols to ensure safe usage.

Information Collected Automatically

When you interact with our Services, we automatically receive and record information on our server logs from your browser or device. This information may include your IP address, geolocation data, device identification, the type of browser and/or device you’re using, and the specific page or feature you accessed.

Additionally, both we and third parties providing content, advertising, or other functionality on our Services may utilize cookies, pixel tags, local storage, and similar technologies to automatically collect information. These technologies are small data files transferred to your browser or device to facilitate and improve our Services. You can adjust your browser or device settings to manage acceptance of these technologies, although this may impact your ability to utilize certain features of our Services.

For more details on our use of cookies and similar technologies, please refer to our dedicated Cookie Notice.

Analytics

We utilize analytics service providers, such as Google Analytics, to gather information about visitors interactions with our Services. This includes behavior on our platform and demographic information. For further insights into how Google Analytics operates, please consult their documentation.

How Does Moda Lab Use the Personal Information It Collects?

We use the information we collect about you for various business purposes, as outlined below:

1. To Provide You with Our Services

• Enter into a contract with you
• Allow you to set up a user account and profile
• Fulfill your requests for products and services
• Allow you to create and share content with others
• Communicate with you about your account and updates to our Services
• Determine your order or account limits and eligibility for extended payment terms
• Process applications, transactions, and payments
• Allow you to register for events
• Facilitate communications between you and other users

2. For Our Legitimate Business Interests

• Analyze how you use the Services
• Understand user interests and engagement on the Services
• Engage in marketing or sales outreach
• Provide customized content, offers, or Services, including marketing content via email, postal mail, social media, SMS, or other channels,
• Subject to applicable laws
• Research and develop Services
• Improve and streamline our Services
• Verify your identity and prevent fraud
• Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity
• Ensure quality control
• Debug to identify and repair errors
• Enforce our Terms and policies