How to request a return?To request a return, you must log-in to your account, click on My Orders> View> Return Item(s) and send us a message detailing which product you want to return.
ReturnsReturns can be refunded as site credit or to the original method of payment (credit or debit card), where applicable. Refunds or credits will not be processed until the items are returned and inspected and are subject to the times established by the payment gateway (up to 25 business days of when the returned item is received)
Return Times - ColombiaBy Size or Will We accept timely returns of new and unused items (that are eligible for return) within 7 business days from the date you received your order. Products must be returned in original state and packaging. (See here our Returns Policy) Faulty Products Faulty products will have a guarantee of thirty (30) calendar days from the date you received your order. Items that become damaged as a result of normal wear are not considered to be faulty.
We are committed to our customers’ 100% satisfaction. Therefore, if not fully satisfied with your purchase you can send it back within 7 business days once received.
The cost of return must be paid by the customer unless faulty.
International Returns may be sent to the address below:Moda Lab
Calle 77 #59 - 35
Edificio Las Americas 3
Zip Code 080020
Deciding not to pay import duties is not eligible for a full refund.
Please note that we are unable to receive returned items on sale, unless an item is faulty..NOTE:
If you refuse a shipment from Moda Lab, you are responsible for the original shipping charges and the cost of returning the package to Moda Lab. This amount will be deducted from your merchandise refund.